Privacy Policy
Effective Date: November 15, 2007
HuHot Mongolian Grills, LLC is committed to safeguarding your privacy. We will not sell, rent or otherwise distribute your personally identifiable information, which we receive through our website or from any other source, to third parties. Please read the following policy to understand HuHot’s approach to protecting the privacy of our customers. Please check back periodically as the policy is subject to change.
If you have concerns, comments or questions concerning this policy, please contact: Customer_Service@huhot.com
Privacy Policy HuHot Mongolian Grills, LLC values your privacy and is committed to protecting it. This policy provides our customers with information about how we use information we gather on-line.
Types of Information We Collect
HuHot Mongolian Grills collects and maintains personally identifiable information about you in order to meet your needs. We collect your first and last name, postal and email address, phone number, and billing information only when you voluntarily submit it. We use this information to process your orders, notify contest winners, send newsletters and get your valuable feedback on our website and products. HuHot Mongolian Grills does not share, sell or trade any of your personal information to third parties.
Making Changes to Personal Information
You Provide You may review and request changes to any personal information you have provided to us on-line. Simply email our customer service (Customer_Service@huhot.com) department and we will make the requested changes.
Changes to Our Privacy Policy
This Privacy Policy is effective as of November 15, 2007. HuHot Mongolian Grills reserves the right to change this policy at any time and will post all changes on this web page. All changes will apply from the effective date forward, and will not be retroactive. If you have any questions or concerns about our Internet Privacy Policy, please contact our customer service department.
Security Statement
We have taken every measure to ensure that the transactions you make on our website are safe. Your credit card information is sent across the Internet via a secure server employing Secure Socket Layer technology (SSL). SSL software encrypts ("scrambles") your personal information so that it cannot be read by another party. SSL is the Internet standard for secure commerce transactions. Also, we authorize every credit card number in real-time to verify that it is valid for use. Still unsure about making an on-line purchase? No worries! Just call 1- 888-751-3461 (9am-5pm MST Mon.-Fri.) and a HuHot Mongolian Grills representative will take your order by phone.
Privacy Policy FAQ
What information does HuHot collect from a customer?
HuHot may collect information about you, such as your name, postal address, email address, zip code, phone number and dining preferences through any of the following: online email address submissions, in-restaurant surveys, research surveys, dining frequency cards, online gift card purchases, guest relations communications and online restaurant location searches or other voluntary activities.
CanI remain anonymous when I provide information to HuHot?
You can visit our Web site without identifying yourself or giving us any personal information. If you give us your email address, purchase gift cards or other merchandise online, voluntarily provide feedback to Customer Service or complete a survey, you will no longer be anonymous to HuHot Mongolian Grills, LLC. We may ask you for additional information from time to time, which you may decide to provide to us or not. If you contact HuHot through the Web site or otherwise, we may keep a record of that correspondence.
How does HuHot use the information?
HuHot’s primary goal in collecting information is to improve customer service by understanding your preferences, communicating HuHot’s promotions and services and providing you with the best possible experience. We may also use your information to notify you of special offers and services available from HuHot and it’s franchisees.
Does HuHot share my information?
We will not sell, rent or otherwise distribute your personally identifiable information to third parties, except when we have your permission or under the following circumstances:
* As required by law: We may disclose or access your information when we believe in good faith that the law requires it.
* Merchandise: We use a third party service provider to facilitate the merchandising services. That third party is required to maintain the confidentiality of your gift card information and may only use your information for the purposes of fulfilling and tracking your order, customer service and reporting to us.
How can I control access to my personal information and its use?
You may contact us at Customer_Service@huhot.com address above if you wish to view, edit or delete your personal information from our database and we will accommodate your request.
How do I opt out of a program or delete my information?
If you no longer wish to receive ongoing marketing communications from us, we will provide you with simple instructions on each marketing email from HuHot to enable you to unsubscribe from future emails. You may also contact us at Customer_Service@huhot.com or through our toll free number 1- 888-751-3461.
What else should I know about my privacy?
Please keep in mind that whenever you voluntarily disclose information online, that information may be accessible to other online users. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any other personal information. Please be careful and responsible whenever you are online.
How is information from children treated?
HuHot does not intend to collect any personally identifiable information from children under the age of 13 without verifiable parental consent. In fact, when we request personal information from users of this Web site, we also ask for their birth date in order to comply with the Children’s Online Privacy Protection Act (COPPA) which prohibits the collecting of personal information of anyone under the age of 13. If we learn that such a child has provided us with personally identifiable information, we will immediately delete it. If you learn that such a child has provided us with personally identifiable information, the parent or guardian should contact us at Customer_Service@huhot.com and we will immediately delete it.
Changes to Our Privacy Policy
This Privacy Policy is effective as of November 15, 2007. HuHot reserves the right to change this policy at any time and will post all changes on this web page. All changes will apply from the effective date forward, and will not be retroactive. If you have any questions or concerns about our Internet Privacy Policy, please contact us at Customer_Service@huhot.com
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